Delivery Info

Processing Time:

• All orders are processed within 1-2 business days, excluding weekends and public holidays.
• Orders placed after 3:00 PM on weekdays or over the weekend will be processed the following business day.

Shipping Rates:

• We offer standard shipping across South Africa. Shipping costs are calculated at checkout based on the weight and destination of the order.

Delivery Time:

• Standard Delivery typically takes 3-7 business days to reach most locations within South Africa.
• Express Delivery (available in select areas) will deliver in 1-2 business days. Additional charges apply.

Order Tracking:

• Once your order has been dispatched, you will receive a tracking number via email or SMS to monitor the status of your delivery.
• Please allow up to 24 hours for tracking information to update.

Delivery Issues:

• If you do not receive your order within the expected timeframe, please contact us at shop@felix.africa. We will work with the courier company to resolve the issue promptly.
• Please ensure someone is available at the delivery address to receive your package. If you are not home at the time of delivery, a re-delivery fee may apply.